Refund, Return and Exchange policy
Last updated: October 16, 2026
At Activate Sports, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Free Returns
Returns are free as long as the product has not been opened and has not been used.
- You may request a return within 14 days of receiving your order.
- The item must be unopened, unused, and in its original packaging.
- Proof of purchase (order confirmation email or receipt) is required.
- We cover the return shipping cost and will send you a prepaid return label.
Refunds
- Once we receive and inspect your return, we will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–7 business days.
- Refunds are issued for the product cost only. Original shipping charges are non-refundable.
Exchanges
- We replace items that are defective, damaged, or if you received the wrong item.
- To request an exchange, please email shopactivate.sports@gmail.com with your order details and photos (if applicable).
- Exchanges are subject to product availability.
Non-Returnable Items
- Opened or used items, including used or worn sports equipment
- Custom-made or personalized items
- Items marked as "Final Sale"
How to Start a Return or Exchange
Please contact us at shopactivate.sports@gmail.com with your order number and the reason for your return. If your return qualifies, we will send you a prepaid return shipping label.
Questions?
If you have any questions about our return or refund policy, contact us at shopactivate.sports@gmail.com. We are always happy to help!